The UK Gambling Commission (UKGC) have suspended the football prediction app LEBOM. They decided to take the action because the app had failed to enable access to GAMSTOP who offer support to those struggling with gambling harm.
With the suspension in place, LEBOM are now prohibited from interacting or transacting with any customers. This will be the case for an undisclosed period of time.
Not enabling access to GAMSTOP left the UKGC with no option but to take action against the app. Since 2020 it has been a mandatory requirement for those licensed by the UKGC to enable access to GAMSTOP. Customers who register with the support group must then not be allowed to gamble with the app.
The Executive Director of Operations at the UKGC is Kay Roberts. Commenting on the action taken against LEBOM, she said: “GAMSTOP provides a crucial service for people who feel they are suffering gambling harm. It is simply unacceptable for any online operator to fail to integrate with the scheme.”
Although during the suspension it won’t be possible for LEBOM’s customers to place bets with them, there won’t be a problem with accessing their accounts. This means if they wish to make withdrawals from their account, that won’t be a problem.
When the UKGC is satisfied that LEBOM has fully integrated GAMSTOP, their suspension will be lifted. There will be a review of the company’s licence while they are waiting for that to take place.
A UKGC statement on the suspension said: “The Commission has made it clear to LEBOM Limited that during the course of the suspension, it is expected to focus on treating consumers fairly and keep them fully informed of any developments which impact them.”
It’s the latest flexing of their muscles by the UKGC. While the wait continues for the long-delayed UK government White Paper on Gambling Reform to be published, the UKGC have been busy taking action.
Entain were issued with a record £17 million penalty and £9.4 million had to be paid by 888 Holdings. Bet-at-Home had their licence suspended by the UKGC but they then surrendered it voluntarily soon after.
At the start of 2022, the UKGC Chief Executive Andrew Rhodes made it clear that the regulator “would no longer tolerate repeat offenders’ regarding social responsibility and anti-money laundering standards.”
Those who have been ordered to make financial settlements have been warned about their future conduct. If further breaches occur, then it’s possible that licenses to operate could be revoked.
