More Problems for Dutch Gambling Industry

Many countries are looking at stricter regulation of the gambling industry. One of them is the Netherlands but their regulator is not happy with news about some self-excluded players still be able to play.

The Dutch gambling regulator, KSA, is investigating reports that land-based operators such as slot halls are allowing players to gamble despite their self-exclusion. In the Netherlands, the self-exclusion system is Cruks which was launched last October. However, not has been going well for those gamblers who have registered with them.

Cruks didn’t get off to a great start and errors were made. KSA believed they may have been caused by mistakes made when registering with Cruks. This included making a mistake when submitting their citizen service number, name or when they were born.

December saw the regulator ask licensed operators to check their customer databases to ensure those registered with Cruks weren’t still gambling with them.

Players have reported that even though they had registered with Cruks, they were still able to go to venues with their registration being ignored.

Licensed operators in the country need to check is a player is registered with Cruks. Only if they aren’t can they be allowed to gamble.

The KSA are obviously upset with such reports and are threatening sanctions against any companies who have been allowing self-excluded player to gamble. Such behaviour by gambling companies is “very serious” said the KSA.

They added that the players had registered with Cruks because of their gambling problem and being “no longer in control.”

June 30 is an important date for the gambling industry in the Netherlands. On that date, gambling companies will be banned from using role models in their advertisements.

Letters have already been sent out by the KSA that explains the new rules and remind them that they need to implement the changes right away. There will be monitoring by the KSA to ensure that the ban is complied with. Action will be taken against any operators who don’t.

Four months ago, the KSA made a warning over the aiming of advertisements at young people. They did this after discovering that three gambling operators had plans to use platforms used by children and young people for their advertisements.

The Netherlands launched a regulated iGaming market last October. Three months ago, the Dutch Minister for legal protection Franc Weerwind said that there would shortly be strictly advertisement laws particularly when it came to the use of role models. Similar changes are also being made in the UK.